Refund policy

OUR RETURN POLICY

Our goal is to provide great gear, support, and service to our community.  To support this goal, almost all of our products can be returned for a full refund of the ticket price within 30 days of purchase, no questions asked, provided they are still in new condition with the original packaging.  Consignment items, climbing gear, and certain rafting gear are a special situation.  Please see below for our specific return policies.

If you are unsure about whether an item will work for you, or will fit properly, reach out to us for additional information and assistance prior to making your purchase, or feel free to swing by our store and inspect the item.

If you believe at item to be defective, contact us immediately after receiving the item (within five business days of the delivery confirmation).

If products are returned used, damaged, or without their packaging we reserve the right to charge a restocking/refurbishment fee to make the product salable again or, in rare cases, refuse the return all together.

We do not pay for return shipping.  However, if we have made an error in the shipment (shipped the wrong product or a defective product) that requires a return or exchange we will issue a return shipping label to get the product back and ship the replacement for free.

We can provide return shipping labels, but we would deduct the cost of the label from the refund.

RETURN/EXCHANGE INSTRUCTIONS

If you have any questions, please Contact Us.  When returning a product for exchange there is always a chance that the replacement product will be out of stock by the time we receive your return.  To avoid this, we recommend returning the unwanted product for a refund and ordering the replacement separately. Please ship your package with a trackable & insured method (UPS, FedEx or with insurance via USPS) so it does not get lost in the mail and is covered if it does get lost or damaged.

Ship your package back to us at:

The Gear Junction - Returns
436 Main Street
Grand Junction, CO 81501

As always if you have any questions about a product or a return, please Contact Us.

OUR SATISFACTION GUARANTEE

This policy is in place to ensure satisfaction with your purchase and encourage you to get out and use your new gear! We stand behind the gear we sell and if within the 30 day period of use you are not satisfied, we will continue to work with you to make sure you have the right gear you need to take you on your next adventure.

Read below for more information about our policy regarding technical climbing gear, rafting equipment, and consignment items.

CONSIGNMENT POLICY

Consignment items are sold as-is but do have a 24 hour return window. Returns on consignment items must be completed by the close of business the following business day. If you need to return a consignment item by mail, you must Contact Us within 24 hours of delivery, and you will need to call us at (970) 628-4003 to obtain an exception.

CLIMBING GEAR 

In order to protect the safety of all of our customers the sale of all technical climbing equipment is final.  This includes, but is not limited to, carabiners, protection, and ropes. Please be sure of the items you are purchasing before submitting your order.  This is especially true in the case of gifts. If there is any doubt, we recommend a gift certificate instead of specialized climbing equipment.  Helmets and harnesses may be exchanged for fit and sizing reasons only,. They must be returned in new condition with all tags and packaging within 30 days of purchase, at the expense of the Buyer. Thank you for your understanding in this matter, as we want to ensure everyone's safety.

RAFTS and CUSTOM EQUIPMENT 

The sale of rafts is final. Any warranty issues will be resolved through the manufacturer and the Gear Junction. The sale of custom rafting equipment (dry boxes, frames, rigging) is final. Make sure to triple-check dimensions prior to ordering, and please Contact Us to discuss any custom orders prior to order placement!  We're exceptionally well versed in overnight raft rigging, and would love to help plan out your personal rig!

REFUSED DELIVERIES

Refused orders will have any associated shipping fees deducted from the value of the return upon receipt and processing of the refused order.

At The Gear Junction, we're a diverse team of passionate outdoor enthusiasts. We get after it, and we know all too well that even reputable brands can sometimes drop the ball. Because the performance of your gear is important (if not critical), if you feel your purchase is not meeting the expectations for which it is designed or that it is not performing in the manner intended, exchange lightly used or dirty items within 30 days for the full purchase price towards store credit. We will accept brand new, complete items still in their packaging up to 30 days after purchase for a full refund.